PRIVACY POLICY:

GPSonSALE does not share ANY customer information with ANYONE and we DO NOT SEND SPAM

Special note on on-line credit card usage:

Our site uses a secure server for your credit card information and it is extremely rare for this type of system to ever be compromised.

Is your credit card information safe? We only have 2 people in our company authorized to view credit card info and we do not store credit card information on our company computers. Any papers we have with credit card info are shredded daily. It is much more likely for your credit card info to be stolen by an employee at a local store or restaurant when you hand them your card for a purchase.

RETURN POLICY:

Our return policy is primarily to make sure the unit you purchase works properly and as advertised.  We DO NOT have a "Use It & Return It policy".  Please make sure that you are purchasing the RIGHT device for YOUR application.  If you’re not familiar with GPS units & how they operate, go to a local retailer and see them.  The extra money you pay there may be worth a more liberal return policy. Returns are extremely expensive and time consuming for us. Our prices are extremely low with profit margins too low for most businesses to operate...so we must pass on the cost of the return to you. We pay a percentage of the sale to the credit card company when a sale is made; then pay an additional, sometimes higher percentage if a refund is made.

ALL the units are complicated and take time to learn to use properly.  EXPECT to spend some time with the instruction manual.  The handheld MAPPING GPS units are the easiest to use for basic functions, but the more advanced functions may take some time to learn on your part. The GPS units for your car typically take a couple of weeks of use for you to become comfortable with their use. With the car GPS units you will find that price tends to be an indicator of ease of use; the more expensive units are usually the easiest to use. We advise you NOT to purchase a PDA type GPS unless you are already using a PDA and are familiar with it's operation.

Almost all of the tracking & locating GPS units are installed under the dash.  The installation is extremely simple for a professional car alarm installer; BUT it may not be that easy for you to crawl under your dash and hook up a power wire, so keep in mind you may have to take it to a car alarm or car radio installer  and pay them to put it in for you. We do not accept returns on equipment that has been installed.

RETURNS:

1. FIRST  Contact Tech Support:
   Magellan / Thales:  800-669-4477
   Garmin:  1-800-800-1020 or http://www.garmin.com/contactUs/techSupport.jsp
   
2. AFTER tech support advises you to return the product you may either return it to the manufacturer or to GPSonsale if within 30 days of purchase. If we do not have a replacement in stock, you will need to return the defective unit to the manufacturer.  Factory Refurbished units will normally need to be returned direct to the factory as they are usually special purchases and replacements not available to us.
3. After 30 days of purchase we do not accept returns.
4. Upon receipt of defective product that meets the above conditions; GPSonsale will send you a replacement item.  We do not charge for this exchange service. NO REFUNDS OR EXCHANGE FOR A DIFFERENT PRODUCT WILL BE MADE.  
5. To return to GPSonsale contact us by email for return instructions: 
6. Shipping charges are not refundable.
7. Shipping charges for all returns are paid by customer and should be insured for the customer’s protection
8. After 30 days, manufacturer warranty applies and you should contact manufacturer for repair or replacement.
9. Items returned to GPSonsale within 30 days of purchase for refund or exchange will be charged a minimum 20 % restocking fee.  Charges WILL BE HIGHER if product shows obvious wear, damage, or has missing parts or packing materials.
10. Units that have been installed are not returnable 
11. Restocking fee may be partially waived if items are returned in perfect, unopened condition or if the shipping company returns product to GPSonsale as undelivered to or refused by the customer.  We do not attempt to make money off returned items.  We are simply passing on the cost of reselling a used item at discount.
12. Software is not returnable unless returned by shipper undelivered to or refused by customer.  Sorry, but it is too easy to make a copy and then return for refund.
13. Systems that require software seals to be broken before use, such as the Garmin StreetPilot and Navman iCN630 are not returnable once seals are broken.
14. Tracking units that have been installed are not returnable except as a defective exchange
15. Real time tracking units have their service activated in your name when shipped. Any activation charges  and minimum service commitment is not refundable.  
16. No returns after 30 days of purchase.